Customer Service

HER GLOW CANDY SHOP CUSTOMER SERVICE

ORDER CHANGES / CANCELLATIONS

To serve you better, the HER GLOW CANDY SHOP will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

 

RETURN POLICY

If an item is damaged during shipping or arrives damaged, please take a photo of the item and email it to us along with your order number within 48 hours of receipt to: thecandyshop@getherglow.com

A full refund will be issued back to the original form of payment, providing the return is within 30 days of original purchase.

 

SHIPPING RATES AND POLICIES

The HER GLOW CANDY SHOP ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. 

FREE Shipping Promotions

  • Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only.
  • FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.

Our Standard Shipping combines the capabilities of multiple carriers to deliver packages more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website or your confirmation or shipment emails, and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U/S states, Alaska, Hawaii, U/S Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U/S states may experience longer transit times.

Expedited and Premium

This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only.

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

International

  • The HER GLOW CANDY SHOP ships to international addresses.  International shipping rates will apply by country.